Contact Us
Contact Brasopen for assistance with women's clothing, product sizing, orders, payments, shipping, returns, refunds, or other customer service questions. You can reach us using the contact information at the bottom of this page.
Product and Sizing Questions
For help with a product, include the product name or product page link and the size or color you are considering. Please review the sizes and product details displayed on the product page before ordering.
Order and Payment Inquiries
For an existing order, include your order number, the email address used at checkout, and a brief description of the question. Do not send full payment card numbers, card security codes, passwords, or other sensitive payment information to customer support.
Order Processing and Shipping
Orders are processed within 1–3 business days after successful payment confirmation. Estimated U.S. standard shipping transit time is 6–9 business days after the package is handed to the carrier. Order processing and carrier transit are separate periods. Delivery dates are estimates and are not guaranteed.
Shipping options, charges, and available promotions are displayed at checkout before payment is submitted. For delivery status questions, provide your order number and available tracking information.
Order Changes and Cancellations
Contact us promptly to request an address correction, order change, or cancellation. Changes and cancellations cannot be guaranteed once fulfillment or shipment has begun. For an approved cancellation refund, we process the refund within 1–3 business days after approval; the payment provider may require additional time to post the funds.
Returns and Refunds
Customers may request a return or refund within 30 days after delivery, subject to our Return & Refund Policy. Contact us before sending merchandise back so we can review the request and provide return authorization and mailing instructions.
For standard returns due to a change of mind, personal preference, or an incorrect size selection, the customer pays return shipping. For damaged, defective, or incorrect items caused by an error on our part, Brasopen handles the applicable return shipping arrangements. We do not charge a restocking fee.
For an authorized physical return, we process an approved refund within 1–3 business days after the returned item is received, inspected, and the refund is approved. For an approved refund that does not require a physical return, processing takes 1–3 business days after approval. Refunds are issued to the original payment method, and the bank or payment provider may require additional time to post the funds.
The business address below is also listed as the return address in our published Return & Refund Policy. Do not mail an item before receiving the return authorization and instructions.
Customer Support Contact Information
Store Name
Brasopen
Website
https://www.brasopen.com/
Email
hello@brasopen.com
Business Address
177 Polk Pl Dr, Franklin, TN 37064, United States
Phone
+1 615-790-6754
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
Last Updated
November 13, 2026
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